Privacy Policy

This Privacy Policy regulates the processing of personal data and the use of cookies on the website https://viemsolutionsou.com (hereinafter the website) operated by VIem Solutions OÜ (hereinafter the Company).

DEFINITIONS

Processing of personal data means any activity performed with the personal data of a website user (hereinafter the user), including collection, processing, storage, correction, or deletion of data.

Users are all persons who visit the website, use services, or provide information to the Company, for example by reading articles, ordering services, or contacting the Company via email.

Services are all free and paid products and services offered by the Company.

PROCESSING OF PERSONAL DATA

By using the website, the user consents to the processing of their data in accordance with this Privacy Policy.

The Company collects the following personal data of users via the website in the ways described below:

• user email address – when subscribing to a mailing list or sending an email;
• user name and email address – when submitting an inquiry;

website usage statistics – via Google Analytics and Facebook Pixel.

USE OF PERSONAL DATA

The Company uses personal data:

to provide services to the user, including entering into and fulfilling contracts, communicating with users, and sending invoices;

to send notifications about new articles, services, and campaigns to the user’s email address, only with the user’s prior consent.

The Company uses website usage statistics to improve user experience and for more effective marketing.

The user has the right at any time to prohibit the processing of their personal data, except where processing is required to fulfill contractual obligations, including service provision.

TRANSFER OF PERSONAL DATA TO THIRD PARTIES

A third party is a contractual partner of the Company who processes personal data and whose product or service is used by the Company to provide services to users.

The Company may use third parties for daily operations, including:

• email delivery and management systems,
• website hosting,
• website usage analytics,
• social media usage and analytics,
• accounting software.

In addition to the above, the Company may transfer personal data to partners only to the extent necessary to provide services to the user.

DATA RETENTION AND SECURITY

The Company retains personal data for as long as necessary to fulfill the purpose or as required by law. For example, accounting data is retained for 7 years from the end of the financial year, while email addresses in mailing lists are retained until the user requests removal.

The Company applies all reasonable measures to protect processed personal data. Access to personal data is granted only to authorized persons, and all user data is treated as confidential information.

USER RIGHTS

The user has the right at any time to:

• request access to their personal data;
• request correction, supplementation, or deletion of personal data under the conditions provided by law;
• request restriction of processing of personal data;
• request transfer of personal data.

To exercise these rights, the user must submit a request via email to viem_solutions@proton.me.

If the user is subscribed to the Company mailing list, they can unsubscribe at any time using the link at the end of the email.

Cookie usage can be restricted through the user’s web browser settings.

If the user believes their rights have been violated in the processing of personal data, they have the right to contact the Data Protection Inspectorate.

COOKIES

The Company website uses cookies to provide a better user experience, more effective marketing, and to collect usage statistics.

By using the Company website, the user agrees to the use of cookies as described in this policy.

Cookies are small text files stored automatically by the web browser on the user’s device. Cookies may be created by different service providers such as Google and Facebook. Cookies are not harmful to the user’s device.

There are two types of cookies:

• Persistent cookies, which remain on the user’s device and may be used to recognize returning visitors and tailor website content or collect statistical data.
• Session cookies, which are temporary and are deleted when the user leaves the website or closes the browser. These may be used to enable certain website functions.

Cookies are used to collect information about how the website is used in order to make it more personalized and user-friendly. Cookies also help collect user statistics to measure and improve website performance and support effective marketing activities.

The user is considered to have consented to cookies if cookies are enabled in their browser settings. Most browsers allow cookies by default. Disabling cookies may cause the website to function improperly.

The Company uses Google Analytics to collect usage statistics such as visited pages, visit duration, number of visits, devices used, and traffic sources.

Google Analytics may collect data without using cookies. Users can prevent Google Analytics data collection by installing the Google Analytics opt-out browser add-on.

CHANGES TO THE PRIVACY POLICY

The Company reserves the right to change this Privacy Policy unilaterally without prior notice to ensure compliance with applicable laws. The latest version of the Privacy Policy is always available on the website.

For any questions regarding this Privacy Policy or data processing, please contact us at viem_solutions@proton.me.